CONTACT

CUSTOMER SERVICE

BeBeautiful.TotalBeauty.gmail.com (Bookings)

ExtendedBeauty.TotalBeauty@gmail.com (Orders)

Please allow 24 hours for response.

 

HAVE A QUESTION?

For questions or comments about our products and services, get in touch.

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LOCATION

Chicago, IL

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STORE POLICY

STORE POLICY

General

Use of the products and services made available through the website and access to the Website (collectively, the “Services”) are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the terms stated in this document. These terms and conditions are applicable to the supply of  services made by the Seller, hereafter referred as Extended Beauty, to the buyer hereafter referred as the Customer. Our terms and conditions may be updated and you should check this regularly to take notice of any changes we may have made.

Price

2.1 The prices of the goods will be as advertised on the Website and are subject to changes, but these changes shall not affect any order which we have already confirmed. We will try to ensure that all details, descriptions and prices are accurate, but we cannot rule out any accidental errors. In case we discover such an error in the price of the product(s) that you’ve already ordered, this shall be handled as described in clause

2.2 If we discover an error in the price of the products that you have already ordered we will contact and inform you of this error, but we are not obliged to provide the goods to you at the incorrect price. We will also give you the opportunity to cancel your order and you will receive a full refund if you have already paid for the products. Extended Beauty will not process the order until we have your permission to do so and we will consider the order as cancelled if we are unable to contact you using the details provided by you during the order process. Extended Beauty shall notify you in writing of any cancellations from our part.

2.3 All prices are quoted in US Dollars.

 

Payment

Passing of Property

4.1 Extended Beauty shall retain the property of the products until the customer has paid the full amount. The Customer will own the goods once full payment has been received by Extended Beauty

 

Orders

5.1 All Orders are subject to acceptance, availability and confirmation of the order price. Upon placing an Order with Extended Beauty, the Customer will receive an order confirmation and subsequent update email(s). Receipt of these confirmations and emails does not mean that the Order has been accepted by Extended Beauty. An order is deemed accepted at the time that Extended Beauty dispatches the ordered products from its warehouse with the purpose of delivering the products to the address supplied by the Customer. 

5.2 By using this Website, you warrant that all data provided by you for the purpose of fulfilling your purchase is accurate.

Delivery

6.1 Any date or period for delivery shall be considered as indicative only. Our policy is to try to dispatch all orders the following Wednesday, on orders placed by Sunday at 7 pm CT, but we cannot be held responsible for delays in delivery that are caused by any third parties. In the event that products are not available at the time of your order, Extended Beauty will dispatch them as soon as possible.

6.2 We deliver to USA ONLY. Please review the shipping policy on the Website carefully before ordering goods.

Shipping and Salon Pick Up

7.1 All Orders will be delivered using USPS 2 Day Priority Mail and Extended Beauty has the right to fluctuate any prices in proportion with its costs for shipping. Please regard our shipping policy for further details.

7.2  If you have not set an appointment with Breanna 'BeBe' Curtis for the following week, you MUST pick up hair order within 7 days of availability, otherwise it will be restocked. You will have an additional 23 days to reclaim order with a 25% of order fee, otherwise considered abandoned. (See section 8.2)

Returns and Refunds

8.1 All sales are FINAL, no refunds or exchanges. Once packages are shipped, we no longer have control, please contact mail carrier for further details once you receive tracking number. Extended Beauty will do their best to compensate and assist you as we value customer service

8.2 Once payments are processed, no refunds will be issued.

Passing Or Risk

9.1 Once the ordered products have been delivered to the address specified on the order, the Customer will assume risk of the products. Extended Beauty will not be held liable for undelivered parcels if the Customer provides an incorrect or invalid delivery address.

9.2 We bear no risk once the order has left the Extended Beauty warehouse . We are therefore not liable for any order being lost by third parties. 

9.3 Extended Beauty has the right to refuse any refund/exchange application and the decision is at the discretion of the management of Extended Beauty. Failure to give accurate information while making a claim may lead to a prosecution.

 

Our Liability

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

10.2 When the product are used for any commercial, business or re-sale purposes, Extended Beauty shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Privacy Policy

Extended Beauty is dedicated to protecting the privacy of  every customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so. Please note that we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the A Total Beauty Thing website.

11.1 Any information passed through to the website is passed through a secure connection on the internet using industry-standard Secure Sockets Layer (SSL) technology. This allows for the encryption of sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. If a customer wishes to verify or remove their information from our database, this should be requested in writing to ATotalBeautyThing@gmail.com. Proof of identity might be requested for security reasons.

11.2 We may collect and process the following data about you:

11.2.1 Information that you provide at the time of registering to use the Website and purchasing goods

11.2.2 We may keep a record of the correspondence when you contact us

11.2.3 Details of transactions carried out through the Website

11.2.4 Details of the fulfillment of your orders

11.2.5 Details of your website visits

11.2.6 Information about your computer for system administration or to report information to our advertisers. This is statistical data (such as IP address, operating system and browser type) about our users’ browsing actions and patterns. Please note that this does not identify any individuals.

11.3 We use information we have about you in the following ways:

11.3.1 To understand the use of the website and make improvements;

11.3.2 To provide you with information where you have consented to be contacted for, such as

11.3.2.1 Promotion of products or services that you request from us or which we feel may interest you

11.3.2.2 Notices and solicitations regarding the website and our business

11.3.3 To carry out our obligations arising from any contracts entered into between you and Extended Beauty.

11.4 The Website may use cookies to recognize you on future visits. This helps us to provide you with a good experience when you browse the Website. It also allows us to improve the Website.

Intellectual Property

12.1 The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of Extended Beauty. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Extended Beauty. Any other use of materials on the Sites – including reproduction for purposes other than placing an order at Extended Beauty, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Extended Beauty  is strictly prohibited.

12.2 All trademarks, service marks, and trade names used in the website are trademarks or registered trademarks of BeBeautiful and Extended Beauty and may not be used in connection with any product or service that is not offered by BeBeautiful or Extended Beauty.

Governing Law & Jurisdiction

13.1 This agreement shall be governed and construed in accordance with the laws of the State of Illinois, without regard to its conflicts of laws rules.

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SHIPPING

All orders, placed by 7 pm CT on Sunday, are dispatched the following Thursday and generally arrive within 2 days (excluding holidays).
 

Ex. Order by 7 pm CT on Sunday, March 4th 2018, hair will be dispatched on Thursday, March 8th and delivered by Saturday, March 10th.

Carrier: USPS 

Method: Priority Mail 2 day

Tracking: Once your order is ready to ship, you will receive a tracking email.

Disclaimer: If your order is placed AFTER 7 pm CT on Sunday, you are not guaranteed shipment the following Thursday. It will be dispatched, not the following Thursday but the next, unless in stock.

 

Ex. Order AFTER 7 pm CT on Sunday, March 4th 2018, hair will be dispatched Thursday March 15th and delivered by Saturday March 17th. (Hair not in stock)

 

Ex. Order AFTER 7 pm CT on Sunday, March 4th 2018 but before 3 pm CT on Tuesday, March 6th 2018, hair will be dispatched on Wednesday, March 7th and delivered by Friday, March 9th. (In stock hair)

In these cases, processing can take up to 3 or 8 business days. Shipping takes an additional 2 days (excluding holidays). 

 

HAIR APPOINTMENT

All orders, placed by 7 pm CT on Sunday, are available at time of appointment the following Thursday - Saturday. For Wednesday appointments must order by 7 pm CT on Wednesday the week prior.

Wig Unit Construction & Color: Orders must be place by 7 pm CT on Wednesday the week prior to appointment. If you have booked for a wig unit WITH color, 2 weeks prior.

Choose "Salon Pick Up" at checkout.

Disclaimer: Holidays may interfere.